Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at visistaoasis@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at visistaoasis@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at visistaoasis@gmail.com.
2. Return, Exchange & Cancellation Policy
We want customers to love what they purchase from Visista Oasis (known for its unique and affordable designer pieces), and we maintain transparent policies to ensure a smooth experience.
2.1 Eligibility for Returns & Exchanges
Returns/Exchanges are allowed under the following conditions:
✔ Wrong product received
✔ Defective or damaged product upon delivery
✔ Size exchange (if applicable to the product category)
⚠ The product must be:
Unused, unworn, unwashed
Free from stains, perfumes, or alterations
With all original tags, labels, and packaging intact
2.2 Items Not Eligible
The following cannot be returned or exchanged:
Made-to-order/customized products
Altered products
Sale/discounted items (unless defective/damaged)
Accessories
This follows common industry norms and protects hygiene & customization processes.
2.3 Return/Exchange Window
Customers must request a return or exchange within 3 days of receiving the order.
After review & approval, pickup will be arranged within 3–7 days.
2.4 Return Methods
We offer Reverse Pickup wherever feasible.
For non-serviceable locations, customers may ship the item back and receive a shipping reimbursement (optional policy).
2.5 Refunds
Refunds are processed after quality checks pass.
Refund Mode Options:
Store Credit valid for 1 year (fastest mode)
Bank Refund / Online Payment Reversal (takes 5–7 business days after QC clearance)
⚠ Shipping charges & COD charges are non-refundable.
2.6 Exchanges
Exchange is allowed for size only (if inventory available).
If size is unavailable, customers may opt for store credit or refund (as per eligibility).
2.7 Damaged or Incorrect Products
If you receive a defective/incorrect item, raise a request within 48 hours of delivery with unboxing photos/videos.
On verification, replacement or refund will be provided at no additional cost.
3. Order Cancellation
3.1 Before Dispatch
Orders can be cancelled within 12 hours of placing the order or before dispatch (whichever is earlier).
3.2 After Dispatch
Once dispatched, orders cannot be cancelled, but eligible returns/exchanges may apply.
3.3 Made-to-Order Products
Cancellations are not allowed after confirmation for made-to-order/customised products due to production processes.
4. Compliance With Indian Consumer Laws
Visista Oasis operates in accordance with:
Consumer Protection (E-Commerce) Rules, 2020
Consumer Protection Act, 2019
IT Act & E-commerce guidelines
Customer rights including transparency in price, shipping, refund timelines, return window, and grievance handling are respected.
5. Grievance Redressal & Contact Information
For queries related to shipping, returns, or cancellations, customers can reach us at:
Email: visistaoasis@gmail.com
Phone/WhatsApp: +91-9990070716
Support Hours: Mon–Sat, 10 AM to 8PM IST
(Response time within 48–72 hours)